We want you to be happy with your WWLW order. We understand that ordering clothing online can make choosing the right size difficult. If something is not right, please contact us and we will help you through the return or exchange process.
30-Day Returns & Exchanges
You may request a return or exchange within 30 days of the date your package is delivered.
To be eligible, items must be clean, unused, unworn, unaltered and in the same condition in which they were received. You may try an item on for sizing, but it cannot have been worn for a workout. All original tags and sizing stickers must remain attached.
For hygiene reasons, socks, masks and other personal-use items cannot be returned or exchanged.
How to Start a Return or Exchange
- Email info@womenwholiftweights.com with the subject line Return or Exchange.
- Include your order number, the item you are returning and whether you would prefer a refund or exchange.
- Wait for our instructions before mailing your item. Please do not send your purchase back to the manufacturer.
Return Shipping
Customers are responsible for the cost of shipping an item back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of untracked return packages.
Please use packaging that properly protects the item during shipping. Items that do not meet the eligibility conditions may be returned to the customer at their expense.
Refunds & Exchanges
Once your return arrives, we will inspect it and email you with an update. This typically happens within 3 business days, but may take up to 7 business days.
Approved refunds will be issued to the original payment method. For an approved exchange, we will arrange a replacement of the same product and send an invoice if additional exchange-shipping charges apply.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery so we can make it right.
Return Address
Women Who Lift Weights
C/O Robert King
21B Bank Rd, Suite 891
Pouch Cove, NL A0A 3L0
Canada
Questions? Email info@womenwholiftweights.com and we will be happy to help.